Right of withdrawal
The Consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
The period specified in paragraph 1 begins with the delivery of the Product to the Consumer or a person indicated by him other than the carrier.
In the case of an Agreement covering multiple Products that are delivered separately, in batches or in parts, the period specified in paragraph 1 shall run from the delivery of the last item, batch or part.
In the case of an Agreement involving the regular delivery of Products for a specified period (subscription), the period specified in paragraph 1 shall run from the taking possession of the first item.
The Consumer may withdraw from the Agreement by submitting a declaration of withdrawal from the Agreement to the Seller, subject to the standards indicated in the content of the instruction on withdrawal from the Agreement, which is an annex to the Regulations. To meet the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to send the declaration before the expiry of this period.
The Consumer may withdraw from the Agreement by submitting a declaration of withdrawal from the Agreement to the Seller. The declaration may also be submitted on a form, the template of which is an annex to the Regulations.
The declaration may be sent by traditional mail or electronically by sending the declaration to the Seller's e-mail address - the Seller's contact details are specified in § 3.
If the Consumer sends the declaration electronically, the Seller shall immediately send the Consumer a confirmation of receipt of the declaration of withdrawal from the Agreement to the e-mail address provided by the Consumer.
Consequences of withdrawal from the Agreement:
- In the event of withdrawal from the Agreement concluded remotely, the Agreement shall be deemed not to have been concluded.
- In the event of withdrawal from the Agreement, the Seller shall immediately return to the Consumer, no later than within 14 days from the date of receipt of the Consumer's declaration of withdrawal from the Agreement, all payments made by him, including the costs of delivering the goods, except additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest standard method of delivery offered by the Seller.
- The Seller will refund the payment using the same payment methods that were used by the Consumer in the original transaction unless the Consumer has expressly agreed to another solution that will not involve any costs for him.
- The Seller may withhold the refund until the Product is received back or until proof of its return is provided to him, depending on which event occurs first.
- The Consumer should return the Product to the Seller's address provided in these Regulations immediately, no later than 14 days from the day on which he informed the Seller of the withdrawal from the Agreement. The deadline will be met if the Consumer returns the Product before the expiry of the 14-day period.
- The Consumer shall bear the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not be returned by post in the ordinary course.
- The Consumer is only liable for the reduction in the value of the Product resulting from its use in a manner other than necessary to determine the nature, characteristics, and functioning of the Product. 10. If, due to the nature of the Product, it cannot be returned by regular mail, information about this, as well as the costs of returning the Product, will be included in the description of the Product in the Store.
11. The right to withdraw from a distance contract does not apply to the Consumer about the Agreement:
in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or intended to meet their individual needs, in which the subject of the service is items that, due to their nature, are inseparably connected with other items after delivery.
In case of any questions regarding the product, you can contact the responsible employee at 730-727-387 or e-mail address support@h2o-company.com
