§ 1 Introductory Provisions
1. The H2O-Company online store, available at the following internet address: https://h2o-company.com, is run by ANDRII LEVCHENKO conducting business under the name H2O-Company ANDRII LEVCHENKO, entered into the Central Register and Information on Business Activity (CEIDG) under the NIP number 8952261752 and REGON number 526343980. Adress :ul. Paprotna, nr 5, 51-117. Wroclaw
2. These Regulations are addressed to both Consumers and Entrepreneurs using the H2O-Company online store and define the rules for using the online store and the rules and procedure for concluding Sales Agreements with the Customer via the Store.
§ 2 Definitions
Seller - a natural person conducting business activity under the name ANDRII LEVCHENKO, entered into the Central Register and Information on Business Activity (CEIDG) under the NIP number 8952261752 and REGON 526343980.
Customer - any entity making purchases via the H2O-Company Online Store.
Consumer - a natural person concluding an agreement with the Seller within the Store, the subject of which is not directly related to their business or professional activity.
Entrepreneur - a natural person, legal person and organizational unit that is not a legal person, to which a separate act grants legal capacity, conducting business activity on its own behalf, which uses the Store.
Store - an online store run by the Seller at the Internet address: https://h2o-company.com.
Distance contract - a contract concluded with the Customer as part of an organized system of concluding distance contracts (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication until the conclusion of the contract inclusive.
Regulations - these regulations of the H2O-Company online store.
Order - a declaration of will of the Customer submitted using the Order Form and aimed directly at concluding a Product Sales Agreement or Products with the Seller.
Account - a customer account in the H2O-Company online store, it collects data provided by the Customer and information about the Orders placed by him in the Store.
Registration form - a form available in the Store, enabling the creation of an Account.
Order form - an interactive form available in the Store, enabling the placement of an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.
Cart - an element of the Store software, in which the Products selected by the Customer for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products. Product - a movable item available in the Store that is the subject of the Sales Agreement between the Customer and the Seller.
Sales Agreement - a sales agreement for the Product concluded or entered into between the Customer and the Seller via the Online Store.
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§ 11 Complaints and warranty
The Sales Agreement covers new Products.
In the event of a defect in the Product purchased from the Seller, the Customer has the right to make a complaint based on the provisions on warranty in the Civil Code. If the Customer is an Entrepreneur, the parties exclude liability under warranty.
Complaints should be submitted in writing or electronically to the Seller's addresses provided in these Regulations.
It is recommended that the complaint include, among other things, a concise description of the defect, the circumstances (including the date) of its occurrence, the data of the Customer submitting the complaint, and the Customer's request in connection with the defect of the goods.
The Seller will respond to the complaint request immediately, and if the Customer is a Consumer - no later than within 14 days. If the Customer is a Consumer and the Seller does not respond to the complaint request within 14 days, it is considered that the Customer's request was considered justified.
Goods returned under the complaint procedure should be sent to the address provided in § 3 of these Regulations.
If a guarantee has been granted for the Product, information about it, as well as its content, will be included in the description of the Product in the Store. The Seller will also attach a guarantee card to the sold Product.
1. The warranty period for the operation of the water treatment system is 12 months and is counted from the date of sale of the system in the retail network, but does not exceed 18 months from the date of production
2. If the warranty card does not include the seller's designation with the date of sale, the warranty period is counted from the date of sale.
3. Consumer complaints, in accordance with applicable regulations, may be filed during the warranty period of operation if the damage to the system did not occur as a result of:
- a) accidental or intentional damage to the system devices, resulting from transport, installation, careless handling, or actions of third parties;
- b) violation by the user of the rules for operating and storing the system specified in the user's manual;
- c) effects of a natural disaster, fire, instability of the parameters of the power grid;
- d) non-compliance with the quality of the source water, premises, and related communication with the requirements specified in the user's manual;
- e) unauthorized repairs;
- f) change of the structure or unauthorized opening of the system nodes;
- g) and for other reasons provided for by law.
4. In the event of a complaint, contact the service department of the seller or manufacturer.
5. The organization providing the relevant services is responsible for the quality of the repair.
6. If the failure of the system or its components is caused by a violation of the operating rules, the repair is carried out at the consumer's expense.
7. The warranty does not cover consumables (pre-filter insert, etc.) and seals.
8. After the warranty period, if maintenance or repair is necessary, service specialists are always ready to offer appropriate services.
9. To avoid misunderstandings, we encourage you to carefully read the operating instructions and check the availability of a completed warranty card.
