§ 1 Introductory Provisions
1. The H2O-Company online store, available at the following internet address: https://h2o-company.com, is run by ANDRII LEVCHENKO conducting business activity under the name H2O-Company ANDRII LEVCHENKO, entered into the Central Register and Information on Business Activity (CEIDG) under the NIP number 8952261752 and REGON 526343980. Seller's address: ul. Paprotna, nr 3, 51-117, Wrocław.
2. These Regulations are addressed to both Consumers and Entrepreneurs using the H2O-Company online store and define the rules of using the online store and the rules and procedure for concluding Sales Agreements with the Customer via the Store.
§ 2 Definitions
Seller - a natural person conducting business activity under the name H2O-Company ANDRII LEVCHENKO, entered into the Central Register and Information on Business Activity (CEIDG) under the NIP number 8952261752 and REGON 526343980.
Customer - any entity making purchases via the H2O-Company Online Store.
Consumer - a natural person concluding an agreement with the Seller within the Store, the subject of which is not directly related to their business or professional activity.
Entrepreneur - a natural person, legal person and organizational unit that is not a legal person, to which a separate act grants legal capacity, conducting business activity on its own behalf, which uses the Store.
Store - an online store run by the Seller at the Internet address: https://h2o-company.com.
Distance contract - a contract concluded with the Customer as part of an organized system of concluding distance contracts (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication until the conclusion of the contract inclusive.
Regulations - these regulations of the H2O-Company online store.
Order - a declaration of will of the Customer submitted using the Order Form and aimed directly at concluding a Product Sales Agreement or Products with the Seller.
Account - a customer account in the H2O-Company online store, it collects data provided by the Customer and information about the Orders placed by him in the Store.
Registration form - a form available in the Store, enabling the creation of an Account.
Order form - an interactive form available in the Store, enabling the placement of an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.
Cart - an element of the Store software, in which the Products selected by the Customer for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products. Product - a movable item available in the Store that is the subject of the Sales Agreement between the Customer and the Seller.
Sales Agreement - a sales agreement for the Product concluded or entered into between the Customer and the Seller via the Online Store.
§ 3 Contact with the Store
Seller's address: ul. Paprotna, nr 3, 51-117, Wrocław
Seller's e-mail address: support@h2o-company.com.
Seller's telephone number: +48577020854.
The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.
The Customer may communicate with the Seller by telephone on working days between 10:00 and 18:00.
§ 4 Technical requirements
1. To use the Store, including browsing the Store's assortment and placing orders for Products, the following are required:
- a terminal device with Internet access and a web browser,
- an active e-mail account,
- cookies enabled.
§ 5 General information
The Seller shall not be liable to the fullest extent permitted by law for any disruptions, including interruptions in the functioning of the Store caused by force majeure, unauthorized actions of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.
Browsing the Store's assortment does not require creating an Account. Placing orders by the Customer for Products in the Store's assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the execution of the Order without creating an Account.
The prices given in the Store are given in Polish zlotys and are gross prices (including VAT).
§ 6 Establishing an Account in the Store
To establish an Account in the Store, you must complete the Registration Form. The following data must be provided: name, surname, e-mail, telephone number, password.
Establishing an Account in the Store is free of charge.
Logging in to the Account is done by providing the e-mail address and password set in the Registration Form.
The Customer may at any time, without giving a reason and without incurring any fees for this, delete the Account by sending an appropriate request to the Seller, in particular via by e-mail or in writing to the addresses provided in § 3.
§ 7 Rules for Placing an Order
To place an Order, you must:
- log in to the Store (optional);
- select the Product that is the subject of the Order, and then click the "Add to cart" button;
- use the option of placing an Order without registration by clicking the "Quick order" button. You must provide your name and phone number in order to establish telephone contact to determine the details of the order or
- log in to the Account in the Store to complete all the necessary data (order recipient details, payment details, delivery details, delivery method, payment method, invoice details, if different from the recipient of the Order),
- click the "Order Confirmation" button,
- pay for the order within the specified period.
§ 8 Offered delivery and payment methods
The Customer may use the following methods of delivery or collection of the ordered Product:
- Postal delivery,
- Courier delivery,
The Customer may use the following payment methods:
- Payment by bank transfer to the Seller's account,
- Electronic payments, PayU
§ 9 Execution of the sales agreement
The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.
After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution takes place by sending the Seller an appropriate e-mail message to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's declarations of receipt of the Order and its acceptance for execution and confirmation of the conclusion of the Sales Agreement. Upon receipt by the Customer of the above e-mail message, the Sales Agreement is concluded between the Customer and the Seller.
If the Customer chooses:
- payment by bank transfer, electronic payment, or payment by payment card, the Customer is obliged to make the payment within 2 (two) business days from the date of conclusion of the Sales Agreement - otherwise the order will be canceled
- payment on delivery upon receipt of the parcel, the Customer is obliged to make the payment upon receipt of the parcel.
- The Product will be sent by the Seller within the time specified in its description (subject to paragraph 5 of this section), in the manner selected by the Customer when placing the Order.
In the event of ordering Products with different delivery dates, the delivery date is the longest given date.
B In the case of ordering Products with different delivery dates, the Customer may request delivery of the Products in parts or delivery of all Products after completing the entire order.
The beginning of the delivery period of the Product to the Customer is counted as follows:
In the case of the Customer choosing the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account.
In the case of the Customer choosing the method of payment on delivery - from the date of conclusion of the Sales Agreement,
6. Delivery of the Product takes place only in Poland.
§ 10 Right of withdrawal from the agreement
The Consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
The period specified in par. 1 starts from the delivery of the Product to the Consumer or a person indicated by him other than the carrier.
In the case of an Agreement that covers many Products that are delivered separately, in batches or in parts, the period specified in par. 1 runs from the delivery of the last item, batch or part.
In the case of an Agreement that involves the regular delivery of Products for a specified period (subscription), the period specified in paragraph 1 shall run from the date of taking possession of the first item.
The Consumer may withdraw from the Agreement by submitting a declaration of withdrawal from the Agreement to the Seller, subject to the standards specified in the content of the instruction on withdrawal from the Agreement, which is an annex to the Regulations. To meet the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to send the declaration before the expiry of this period.
The Consumer may withdraw from the Agreement by submitting a declaration of withdrawal from the Agreement to the Seller. The declaration may also be submitted on a form, the template of which is an annex to the Regulations.
The declaration may be sent by traditional mail or electronically by sending the declaration to the Seller's e-mail address - the Seller's contact details are specified in § 3.
In the event that the Consumer sends the declaration electronically, the Seller shall immediately send the Consumer a confirmation of receipt of the declaration of withdrawal from the Agreement to the e-mail address provided by the Consumer.
Consequences of withdrawal
from the Agreement:
In the event of withdrawal from the Agreement concluded at a distance, the Agreement shall be deemed not to have been concluded.
In the event of withdrawal from the Agreement, the Seller shall return to the Consumer immediately, no later than within 14 days from the date of receipt of the Consumer's statement of withdrawal from the Agreement, all payments made by him, including the costs of delivering the goods, with the exception of additional costs resulting from the Consumer's choice of a delivery method other than the cheapest standard delivery method offered by the Seller.
The Seller shall return the payment using the same payment methods that were used by the Consumer in the original transaction unless the Consumer has expressly agreed to another solution that will not involve any costs for him.
The Seller may withhold the refund until the Product is received back or until proof of its return is provided to him, depending on which event occurs first.
The Consumer should return the Product to the Seller's address provided in these Regulations immediately, no later than 14 days from the day on which he informed the Seller of the withdrawal from the Agreement. The deadline will be met if the Consumer returns the Product before the 14-day period expires.
The Consumer shall bear the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not be returned by post in the usual manner.
The Consumer shall be liable only for the reduction in the value of the Product resulting from its use in a manner other than necessary to determine the nature, characteristics and functioning of the Product.
10. If, due to the nature of the Product, it cannot be returned by post in the usual manner, information about this, as well as the costs of returning the Product, will be included in the description of the Product in the Store.
11. The right to withdraw from a distance contract does not apply to the Consumer in relation to the Contract:
in which the subject of the provision is a non-prefabricated item, manufactured according to the Consumer's specification or intended to meet their individual needs,
in which the subject of the provision are items that, due to their nature, are inseparably connected with other items after delivery.
§ 11 Complaints and warranty
The Sales Agreement covers new Products.
In the event of a defect in the Product purchased from the Seller, the Customer has the right to make a complaint based on the provisions on warranty in the Civil Code. If the Customer is an Entrepreneur, the parties exclude liability under warranty.
Complaints should be submitted in writing or electronically to the Seller's addresses provided in these Regulations.
It is recommended that the complaint include, among other things, a concise description of the defect, the circumstances (including the date) of its occurrence, the details of the Customer submitting the complaint, and the Customer's request in connection with the defect of the goods.
The Seller will respond to the complaint request immediately, and if the Customer is a Consumer - no later than within 14 days. If the Customer is a Consumer and the Seller does not respond to the complaint request within 14 days, it is considered that the Customer's request was considered justified.
Goods returned under the complaint procedure should be sent to the address provided in § 3 of these Regulations.
If a guarantee has been granted for the Product, information about it, as well as its content, will be included in the description of the Product in the Store. The Seller will also attach a guarantee card to the sold Product.
§ 12 Personal Data in the Online Store
The administrator of the personal data of Customers collected via the Online Store is the Seller.
The personal data of Customers collected by the administrator via the Online Store to implement the Sales Agreement, and if the Customer consents to this - also for marketing purposes.
The recipients of the personal data of the Online Store Customers may be:
In the case of a Customer who uses the postal or courier delivery method in the Store, the Administrator makes the collected personal data of the Customer available to a selected carrier or intermediary carrying out shipments on behalf of the Administrator.
In the case of a Customer who uses the electronic payment method or payment card in the Online Store, the Administrator makes the collected personal data of the Customer available to a selected entity handling the above payments in the Online Store.
4. The Customer has the right to access the content of their data and correct it.
5. Providing personal data is voluntary, although failure to provide the personal data indicated in the Regulations necessary to conclude the Sales Agreement results in the inability to conclude this agreement.
§ 13 Final provisions
Agreements concluded through the Online Store are concluded in Polish.
The Seller reserves the right to make changes to the Regulations for important reasons, i.e. changes in legal regulations, changes in payment and delivery methods - to the extent to which these changes affect the implementation
provisions of these Regulations. The Seller will inform the Customer of any change at least 7 days in advance.
In matters not regulated in these Regulations, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of services by electronic means; the Act on consumer rights, the Act on the protection of personal data.
In the event that the provisions of the Regulations prove to be invalid or ineffective, this circumstance shall not affect the validity and effectiveness of the remaining provisions of the Regulations. Instead of invalid or ineffective provisions, a norm corresponding to what the parties have agreed or what they would have agreed if they had included such a provision in the Regulations shall apply.
